Optizen Wellness

1. Order Cancellation

You can cancel your order within 24 hours of placing it, provided it has not yet been dispatched from our warehouse. To cancel your order, please email us at support@optizenwellness.com with your order ID.

If the order has already been dispatched, it cannot be canceled. In such cases, you may be able to return the product in accordance with our return policy.

2. Refund Policy

We offer refunds in the following situations:

• If you cancel your order before it is dispatched.
• If you receive a damaged, defective, or incorrect product.

To be eligible for a refund for a damaged or incorrect product, you must notify us within 48 hours of receiving the item. Please provide photographic evidence of the issue.

3. Refund Process

Once your cancellation or return is approved, we will initiate the refund process. The refund will be credited to your original method of payment within 7-10 business days. The time it takes for the credit to appear in your account may vary depending on your card issuer's policies.

4. Non-Refundable Items

Certain types of items cannot be returned or refunded, such as:

• Products that have been opened or used.
• Items on sale or clearance.
• Gift cards.

5. Contact Us

For any questions regarding cancellations and refunds, please contact our customer support team at: support@optizenwellness.com